Home Industry Watch Guess who’s broadbanding now?

Guess who’s broadbanding now?

Cartoon man tangled in ethernet cables struggles against a broadband modem. Escape the frustration of 30-day notice periods with Electric Kiwi Broadband!
Break free from bad broadband! Electric Kiwi offers flexible broadband with no exit fees or 30-day hassles. Switch & enjoy daily billing and freedom!

Home internet is about to get easier and fairer because Electric Kiwi is launching our own super-fast broadband service – and we’d love for you to join us!

We know everyone does it. But now we’re doing it. And we’re going to do it better. So, it’s a good time to start talking about how some internet providers like to trouser up to a month’s fee from customers even when they’re done using their service due to charging a month in advance, or having notice periods.

Electric Kiwi charges for broadband by the day, so there’s no way we’ll end up slugging you an extra month’s bill when you need to leave. Seems fair because it is.

Daily charging is simply the fairer way of doing things. Many of us will have experienced telcos trousering an extra month from us just because they can, but that doesn’t make it right.

And we have no business locking you into a contract with exit fees. Any telco with contracts and exit fees is still living in the dark ages. Everyone is over it. There’s no need for it. With Electric Kiwi, you have the freedom to leave whenever. We hope you stay with us, but we’re not going to make it difficult for you if you do decide to leave. We’ll just be a bit gutted.

Our broadband is only available to existing energy customers for now (give us chance) but we’ll be available to everyone before long. If you can’t wait, you can join for electricity today and get broadband at the same time.

Oh, and the modem and first month is on us,* just because we can. You just need fibre internet at your place.

Fast or faster? We’re offering two cool plans with no annoying data caps:

  • Sweet Fibre – $2.65/day (incl GST) average peak-time speed 100Mbps down & 20Mbps up.
  • Sweet As Fibre – $2.95/day (incl GST) average peak-time speed 800Mbps down & 500Mbps up.

We think the extra 30c per day is worth the upgrade, but not everyone needs it.

(Details above are correct as of November 2021 – if you’re reading this in the future, just check our pricing page for current deets).

Sure, when you’re switching providers it’s probably because you want to get away because of poor service or you’re moving home and just accept that final bill – but it still leaves a bad taste in the mouth, especially when you’re left with a large exit fee. We won’t do that to you.

We offer two simple prices, and they don’t expire after three months or whatever. We get that some broadband providers like the bait of cheaper upfront rates. But it’s just another example of a ‘loyalty tax’, as the loyal customers that don’t leave fund these discounts for new customers, and it’s not fair. So, we just have two simple rates for our new customers, old customers, and everyone in between.

Contracts, exit fees and expiring discounts are prehistoric stuff. We don’t and won’t lock anyone into contracts for our broadband or electricity products because we’re customers ourselves and we know they suck. We’d like to see all providers drop them, but if they don’t, people can come to us instead.

We’re partnering with Vocus to deliver our broadband services because they know the ropes and we think they’re the best option.

Get in touch and chat for more details about our broadband or energy. Thanks for reading.

*T&Cs apply

Related Articles

Kiwi mascot high fives a Luke Blinkoe celebrating shaking up the mobile industry.
Industry WatchSavings

Why Kiwi Mobile is shaking up the mobile industry

Stop wasting money on unused mobile data! Did you know Kiwi’s collectively...

A cartoon boy representing Electric Kiwi customers holds onto an umbrella in a strong windstorm, illustrating the company's commitment to safeguarding its customers from the impact of skyrocketing wholesale energy prices.
EK and YouIndustry Watch

Why is Electric Kiwi not taking new Electricity customers?

Updated 24th July 2024 Electric Kiwi has made the decision to stop...

Industry Watch

Breaking Up with Your Broadband Provider Shouldn’t Be Hard to Do

At Electric Kiwi, we like keeping things simple and fair. But we’ve...

Four cats dressed in different colored shirts, representing the big four New Zealand gentailers, engage in a game of poker, symbolizing the dominance of the energy market.
Industry Watch

Big Four Gentailers Profiting at the Expense of Kiwi Households

The electricity market in New Zealand has been making headlines lately, and...

A smartphone with the Powerswitch New Zealand app open, showing a clear and user-friendly interface for comparing standard and new time-of-use plans for electricity.
Industry Watch

We are back on Powerswitch

So great news, we have resolved our differences regarding fees with Powerswitch...

Excited cartoon boy approves of Electric Kiwi's win as Canstar's Most Satisfied Customers in electricity.
Industry Watch

We’ve claimed the coveted crown of Canstar’s Most Satisfied Customers award for electricity!

We pride ourselves in delivering the best service to our customers –...